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(Listed in alphabetical order)
Jenna Hope and Bill Jordan had just arrived for their first meeting with Dave Miller, the 25-year-old President of The CD-Factory. As Quality Assurance consultants, they had worked with a wide range of companies, but none as unique as this one with two pinball machines and hundreds of CDs mounted on the walls in the boardroom. Suddenly, a young man in a T-shirt and jeans burst into the room and extended his hand to Jenna. Despite his causal dress, Dave Miller was all business. The CD-Factory had just completed a successful stock issue, which made Dave Miller an instant millionaire.
ISO Registered is a banner proudly and prominently hung in many corporate lobbies. But what does it really tell a prospective customer about the company’s capability, competence and quality?
There is considerable confusion regarding ISO 9000 standards and in how to appropriately interpret registration. The purpose of this note is to present readers with basic, general information on the history, structure, objectives and the direction of ISO and the ISO 9000 standards.
In November 1997, Captain Harry R. Pitcher, Quality and Safety Manager for Secunda Marine Services Limited (Secunda), sat at his desk in the company’s Dartmouth, Nova Scotia head office. He was reviewing the Company’s policies and procedures, which had been painstakingly assembled and documented over the past 6 months, as part of the process to register to ISO 9002 quality management standards. In order to move on to a successful registration assessment, the Company had to move from the policy and procedure documentation stage to implementation.
The scene is a busy emergency room in a crowded inner-city urban hospital. The sick, the injured and the dying arrive at a dizzying pace. Groups of dedicated, self-sacrificing professionals move quickly and efficiently, somehow rising above the chaos of their surroundings, to deliver complex, critically needed services to gravely ill patients.